Marc Antoni Mateu Jofre (L’INFUS). NIF: 41081008H
c / Serradora, 9, 25700 La Seu d’Urgell – Lleida (Spain)
Phone: 659671470
info@linfus.cat
1. WEBSITE OWNERSHIP
Marc Antoni Mateu Jofre (L’INFUS) (hereinafter, also and indifferently L’INFUS), in c / Serradora, 9, 25700 La Seu d’Urgell – Lleida (Spain) and with NIF: 41081008H, is the owner of the website www.linfus.cat making it available to customers of L’Infus, in order to provide a consistent service that the customer can purchase products offered by this company through the Internet, through the so-called linfus.cat , including its direct transport to the home indicated for this purpose.
2. GENERAL TERMS AND CONDITIONS
These General Contract Conditions will expressly regulate the commercial relations that arise between L’infus and the users or customers who contract the products offered by this company through linfus.cat. They have been prepared in accordance with current regulations on the subject and specifically, in accordance with the provisions of the following legal texts: Law 34/2002, on Information Society Services and Electronic Commerce. Law 7/1998 on General Contract Conditions. Law 34/2002, on information society services and electronic commerce. Law 7/1998 on general contracting conditions. Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. Law 59/2003 of 19 December on electronic signatures.
These General Conditions of Purchase must be complemented by the General Conditions of Use and Navigation set for the linfus.cat website, as well as by any other Particular or specific Conditions of Contract that may be established in each case. Both the navigation and the acquisition of any of the linfus.cat products implies the acceptance as a user, without reservation of any kind, of each and every one of the subsequent General Conditions of Contract as well as, where applicable, of the Particular Conditions. or specific. Infus may, at any time and without prior notice, modify these General Conditions of Contract as well as the Particular Conditions that may be included, by publishing these modifications on linfus.cat’s own WEBSITE so that they can be known and re-accepted by users.
3. PRE-CONTRACTING INFORMATION
The Infus informs that the process of purchasing the products offered on its linfus.cat can be accessed through the link included on the main page or home of this WEBSITE. The user declares to know and also accept the General Conditions of Contract that are listed below as well as any others of a particular or specific nature that may be established for the acquisition of certain products of linfus.cat and that will be duly indicated. on screen while browsing. Once the purchase has been made, the user will see the ok of their order by means of a “screen shot” as confirmation of the contract made. The order confirmation and the purchase receipt (printing made by the user) will not be valid as an invoice.
4. USER OBLIGATIONS
The user agrees to make appropriate use of the services and content offered by L’infus and not to use them for:
· Carrying out illicit or criminal activities, contrary to good faith, morality and public order, to the uses, and / or that infringes the regulation on intellectual and industrial property, or any other rule of the Applicable legal system.
· Disseminate content or propaganda of a racist, xenophobic, pornographic nature, advocating terrorism, or that violates human rights.
· Introduce or spread data on the network (viruses and malicious software) that could cause damage to the computer systems of L’Infus, its suppliers or third party users of the Internet.
· Transmit your username and passwords to unauthorized third parties, and if your passwords become known to an unauthorized user, you agree to inform L’Infus immediately, which reserves the right to modify to service protection.
· Make available to other users, send by e-mail or, in some way transmit, any content that, in accordance with the applicable provisions or existing contractual relationships, is not authorized to transmit (such as inside information, information protected by industrial or intellectual property rights or information about which it has a duty of confidentiality).
· Transmit unsolicited or authorized advertising, material padvertising, “junk mail”, “chain letters”, “pyramid structures”, or any other form of request, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.
Likewise, users are expressly prohibited from reproducing, duplicating, copying, selling, reselling or exploiting for commercial purposes, any section of the service, use or access to it.
5. PRODUCTS AND PRICES – FORMALIZATION OF THE PURCHASE
5.1. PRODUCTS OFFERED – PRICE INDICATION
The Infus will show at all times the products for sale along with their own characteristics and price. Infus reserves the right to decide at any time, the products offered to users or customers through linfus.cat. In this way, L’Infus may at any time add new products to those included in it which will be governed by the provisions of the General Conditions in force at that time. Likewise, L’Infus reserves the right to stop facilitating access, at any time and without prior notice, to any of the products offered in L’Infus.
5.2. INDICATION OF PRODUCT PRICES
The price of each product will appear on the screen (except for typographical error). In those cases in which the price of the products is determined by weight, the price per kilogram or the price of the packaged product will be indicated, although in the latter case the final price that will be included in the proof of purchase will depend on the actual weight of the same. The prices on the screen will be indicated in Euros and include the corresponding VALUE ADDED TAX (VAT) and any other applicable tax. The prices indicated on the screen will be in force at all times.
5.3. MINIMUM PURCHASE
In L’Infus there is no minimum purchase. However, the total amount of each purchase made by a customer may not exceed € 1,000. (THOUSAND EUROS).
5.4. AVAILABILITY
The availability of each product will depend on customer demand. For this reason, the customer will be able to choose – if necessary – at the time of making the purchase between several substitute products to the initially chosen and whose availability is exhausted.
6. USER REGISTRATION
The formalization of any commercial relationship with linfus.cat through this WEBSITE requires the prior registration of the customer or user. Therefore, the customer who wishes can register by filling in the fields located on the home page of this WEBSITE. From this moment, the user will become a customer of teashop.com being able to access how many services are offered in it.
Infus reserves the right to cancel the username and password and, therefore, access to this WEBSITE for those users who maintain balances due or unpaid with L’Infus.
7. PAYMENT OF THE PURCHASE
Payment for the price of the goods purchased and shipping costs, which will appear on the screen, may be made either by credit card, debit card or in accordance with the means of payment indicated at any time in screen. To proceed with the payment, the User must follow each and every one of the instructions that appear on the screen, providing the following information: a) Type of card; b) Card name; c) Expiration date or d) As well as any other required on screen.
As an electronic payment system, L’Infus has an e-commerce payment gateway installed. All data provided for this purpose is encrypted to ensure maximum security. Likewise, L’Infus states that, in no case does it store in any way the data provided by the Users through the payment gateway, and that they are only kept while the purchase is made, the payment is made and until it has elapsed. the withdrawal period.
8. RETURNS
The buyer has the right to withdraw from this contract within 14 calendar days without justification.
The withdrawal period will expire after 14 calendar days from the day on which the buyer, or a third party designated by the buyer (and always different from the carrier), acquired material possession of the goods.
To exercise the right of withdrawal, the buyer must notify L’Infus by e-mail to info@linfus.cat, in which he must indicate to L’Infus the following information:
(i) Name and address.
(ii) Order number.
(iii) Unequivocal will to withdraw.
To meet the deadline ofwithdrawal, it is sufficient that the communication relating to the exercise of this right by the buyer be sent before the expiry of the corresponding period.
In any case, the buyer will have to bear the direct cost of returning the goods. For returns from Spain, it is estimated that the cost rises to approximately € 6.00, and for returns from outside Spain, the cost rises to approximately € 10.00.
The Infus will proceed to make the refund using the same means of payment that the buyer used for the initial transaction.
The Infus could withhold the refund until we receive and review the goods or until the buyer submits proof of the return of the goods, depending on the condition that is met first. Once the communication of withdrawal of the buyer has been received, L’Infus will use the collection of the order at the address specified by the buyer without undue delay and, in any case, no later than 14 calendar days from from the date on which the buyer’s decision to withdraw from the contract is communicated to L’Infus.
The buyer will only be responsible for the decrease in the value of the goods in the event of any handling other than that necessary in relation to the nature, characteristics and operation of the goods.
9. CUSTOMER SERVICE
Your opinion is fundamental to L’Infus. If you have any suggestions, questions or comments, talk to us. Write to us at info@linfus.cat.
10. HOME DELIVERY SERVICE
10.1. EXPENSES
- Less than € 30 peninsula: € 6 shipping
- Less than € 90 Europe and off the mainland: € 15 shipping
- Free from € 30 peninsula
- Free from € 90 European and off the peninsula
10.2. ORDER TRACKING
The customer will be able to know at any time the status of their order.
10.3. DELIVERY OF ORDERS
The order can be delivered to the address indicated by the customer for this purpose from Monday to Friday (except public holidays). The municipal regulations on road traffic in the Old Town of some towns limit vehicle traffic to specific times.
The Infus undertakes to deliver the goods to the buyer by the customer, at the address of the Buyer indicated for this purpose in the order form (no products will be delivered in post offices or in public places), within the period indicated for each product. and, in any case, always before thirty (30) calendar days from the date of formulation of the order.
Urgent shipping costs are also considered to be borne by the Buyer. In the event that the buyer cannot be present at the time of delivery, the order will be delivered to any other person who is at the designated address and is over 18 (EIGHTEEN) years.
The Infus considers that the customer or buyer who placed the order authorizes the person who is currently at home to collect the order on their behalf. Therefore, it is the sole responsibility of the customer to authorize a third party to make the receipt and acceptance of the purchase at the delivery address.
The delivery of the purchase will realize in the address indicated by the customer, having to sign the receiver the corresponding delivery note. If the product arrives in poor condition due to transport, the customer must indicate this on the carrier’s delivery note and call within 24 hours of receipt, to make the claim. After this period, the Infus will not be liable for any claim for this reason. The distributor will deliver a delivery note / purchase ticket / invoice that must be signed by the buyer.
10.4. DISTRIBUTION AREAS
This home delivery service currently extends to: the mainland and the Balearic Islands, as well as the countries of the European Union. Excludes all those EU territories where Value Added Tax is not directly applied, for example the Canary Islands, Monaco, Switzerland and the Faroe Islands.
SECURITY
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data and the possible theft thereof. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
We offer 100% secure payment
At lymphus.cat we guarantee that each of the transactions carried out is 100% secure.
All the purchases you make on our website are endorsed by the secure server of the Banco Santander bank, so that your data is protected and encrypted by the most advanced technology, so it is much safer to send your data to the Secure Server of banks to pay at a gas station, restaurant, etc.
What happens when I send my data over the network?
When you make the purchase and choose the payment method, when you click on the Payment by card button the website connects with the Secure Server, from that moment you enter to navigate in the secure area and enter your bank details in the Secure server of the bank, which ensures that the operation meets the required security requirements and performs the operation, after which the confirmation of the same appears and the buyer returns to the store again.
Could someone know the encryption key?
Every time a user connects to a Secure Server, it is in charge of generating a random key for the session that it is establishing with the user, while the client’s browser generates another key, equally random, that serves to identify itself to the user. server.
If at the time a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection.
The Secure Server ensures that the keys generated never coincide while establishing several simultaneous connections.
How do I know that a secure connection has actually been established?
You can tell if you have connected to a Secure Server if the URL starts with “https: //”. In addition, the most used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).
What security protocol is used in the transmissions?
In the connections with the Secure Server, the latest specifications of the standard security protocol in the network are used: SSL.
What financial institution guarantees the security of my transactions?
When you make a purchase with a debit or credit card in our Linfus Online Store, a connection is established with the Secure Server of Banco Santander, it contributes all its experience and technological infrastructure to provide safe and effective support for all electronic purchase transactions to be done at www.linfus.cat. When a payment request arrives at the Banco Santander Secure Server, it is in charge of managing the authorization or denial, in real time, of the payment of that purchase after confirming that all the data is correct to make the payment.
Where can you get more information?
If you want more information on security issues, you can use the one provided by Banco Santander on its website, www.bancosantander.es.
3D Secure
The Banco Santander gateway is compatible with the new secure payment protocols on the internet introduced by the Visa and Mastercard brands.
3D Secure is the safest credit card payment system because it is capable of authenticating the cardholder, it guarantees that the customer who is using a card number is actually the cardholder. This is done using a secret key that your own bank will provide you and that only
you will know, in most cases this password can be requested online. For more information, you can consult your bank’s website or contact it.
Very important
Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special password to buy online that must be provided by the financial institution issuing the card, mentioning the need to have the virtual password. by 3D Secure. We recommend using this 3D Secure system, you make sure that you are the only one who can make purchases with the card, so its fraudulent use on the network is impossible, guaranteeing the total security of the transactions.
How do we protect your credit card payment?
Lymphus.cat uses a server based on one of the payment systems segro most reliable Internet: the security protocol SSL (Secure Socked Layer). (For more information, visit www.ssl.com).
All your personal data and the information you transmit to us travels in encrypted form through the network, and is protected and encrypted before being sent for processing.
Only CES (Secure Electronic Commerce) transactions will be accepted for payment with Visa and Mastercard. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled.
The payment gateway that we use for your credit card payment is Banco Santander, which encrypts your data through the 256-bit SSL protocol. Our system does not store any bank details of your credit card, but goes directly to the Ecommerce POS (Point of Sale Terminal) of the Bank.
What is SSL?
The latest advances in browser and server technology have made it easy to use web services without worries related to wire fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and protect the information that will subsequently flow between both points. Through the use of cryptographic techniques such as encryption and digital signature, the protocol:
■ Allows browsers and web servers to authenticate each other.
■ Allows website owners to control access to particular servers, directories, files, or services
■ Allows the sharing of confidential information (such as credit card numbers) between the browser and the server, keeping it inaccessible to third parties.
■ Allows you to ensure that the data exchanged by the browser and the server cannot be corrupted, either accidentally or deliberately, without being detected.